Return and Refund Policy

Thank you for shopping at Invob Store! We strive to provide you with the best quality products and excellent customer service. If you are not fully satisfied with your purchase, we are here to assist you.

Please read this Return and Refund Policy carefully to understand our practices regarding returns and refunds.

1. Returns

  • Eligibility for Return:
    We accept returns for items within [X] days of the delivery date, provided the following conditions are met:

    • The item must be in its original condition, unused, and undamaged.
    • The item must be in its original packaging, with all tags and labels intact.
    • The return request is made within the specified return window (i.e., within [X] days of delivery).

  • Non-Returnable Items:
    Certain items are non-returnable, including but not limited to:

    • Perishable goods (e.g., food, flowers, etc.)
    • Custom or personalized items
    • Gift cards
    • Digital products or downloadable items

  • How to Initiate a Return:
    To initiate a return, please contact our customer service team at [Insert Email Address] or [Insert Phone Number]. Provide your order number, details of the item, and reason for return. Our team will guide you through the return process.

2. Refunds

  • Eligibility for Refund:
    Once we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund. To be eligible for a refund, your returned item must meet the return requirements mentioned above.

  • Refund Method:
    If your return is approved, we will process a refund to your original payment method within [X] business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

  • Partial Refunds:
    In some cases, only a partial refund may be granted if:

    • The item is not in its original condition or is damaged.
    • The item is returned after the return window has expired.

3. Exchanges

  • Exchanging Items:
    If you would like to exchange an item for a different size, color, or model, please contact us at [Insert Email Address] or [Insert Phone Number]. If an exchange is possible, we will assist you in returning the original item and placing a new order.

  • Shipping for Exchanges:
    The customer is responsible for any shipping costs related to returning the original item and receiving the exchanged item, unless the item is defective or damaged upon receipt.

4. Damaged or Defective Items

  • Receiving a Damaged or Defective Item:
    If you receive an item that is defective, damaged, or incorrect, please contact us immediately at [Insert Email Address] or [Insert Phone Number], including a photo of the damaged or defective product. We will provide you with a return label and either a full refund or a replacement, depending on your preference and product availability.

5. Shipping Costs

  • Return Shipping:
    Unless the item is defective or incorrect, the customer is responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return is received.

  • Original Shipping Charges:
    Shipping charges are non-refundable. If you received free shipping on your order and return a portion of the items, the cost of shipping will be deducted from your refund.

6. Order Cancellation

  • Canceling Your Order:
    You may request to cancel your order before it is shipped. If the order has already been processed or shipped, we will not be able to cancel it, but you can follow the return procedure once you receive the item.

7. Customer Support

If you have any questions or need assistance with your return or refund, please contact our customer service team: contact@invobstore.com